We want you to be satisfied with the services you receive on our marketplace. If you are not satisfied, we offer refunds under the following conditions:
- Services not rendered
If a service provider fails to deliver the services you have purchased, we will issue a full refund of the amount paid.
- Unsatisfactory services
If you are not satisfied with the services you have received, please contact us within 7 days of the service completion date to request a refund. We will review your request and may issue a partial refund, depending on the circumstances.
If you cancel a service before it has been completed, you may be entitled to a full or partial refund, depending on the circumstances. Please note that some services may not be eligible for refunds if they require the service provider to purchase materials or incur other expenses.
- Non-refundable services
Some services may be designated as non-refundable. These services will be clearly marked as such on the marketplace and will not be eligible for refunds under any circumstances.
How to request a refund
To request a refund, please contact our customer support team by email at firstname.lastname@example.org. Please provide your order number, the name of the service, and a brief explanation of why you are requesting a refund. We will review your request and respond to you within 7 business days.
If we approve your refund request, we will issue the refund to the original payment method used for the purchase within 14 days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your account.
Changes to this policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically to stay informed about our refund procedures.